“For over 20 years, Darrell Hardidge has specialised in supporting high-performing businesses with the strategy and implementation of their customer experience and team culture. He has worked with billion-dollar companies down to the privately-owned operations. Darrell has the ability to engage a diverse range of teams, from board level to the front line, ensuring everyone is on the same page.
His team workshops are highly engaging and effective in causing permanent change and improvement. His company has designed the very powerful metric of client appreciation which sets a business beyond the reaches of their competition who mainly measure client satisfaction with flawed and outdated systems. Darrell's profound knowledge of what creates a market-leading service culture has been delivered to thousands of people and has inspired the behavioural change in many winning teams.
A published author, Darrell’s passion for service excellence sets him apart and his experience based upon his own company’s IP enables him to authentically engage and connect with any level of an organisation.”Read More