Douglas Stone - Difficult Conversations - Anne Lytle recommended reading

Douglas Stone

Difficult Conversations

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

Difficult Conversations: How to Discuss What Matters Most
By Douglas Stone, Bruce Patton, Sheila Heen

Anne Lytle

Anne Lytle

Recommended reading from Anne Lytle

To me the book is something that is critical for anyone who has to give negative feedback or have a difficult conversation, which I think is true for everyone at some point. One of the things I think is critical about what the book puts forward is the idea of how can I view a difficult conversation, why do people usually start difficult conversations and what usually goes wrong. It looks at how we maximise the chance that the other person is actually going to listen to what we are saying and how we reach a common understanding and a peaceful resolution as opposed to people getting illogical or defensive.